|
|
FAQs
CD ROMs
- Q: How do I get help with a CD-ROM?
- A: Please visit the customer service area of Kaplan's website, or send an email to kaplan.publishing@kaplan.com.
Customer Service
Defective Products
Finding a Book
- Q: How do I find out about new and upcoming releases and possible test changes?
- A: Subscribe to Highlights, our email newsletter. Be the first to read what's new in all the tests that matter to you. Kaplan takes test preparation very seriously and strives to have the most up-to-date preparation materials at all times. If a test is changing, we'll know about it.
- Q: How can I get information about different editions of the same title?
- A: Email your questions to: kaplan.publishing@kaplan.com.
- Q: How do I find an out-of-print book?
- A: Inquire about out-of-print books by emailing our customer service department: kaplan.publishing@kaplan.com.
Ordering a Book
- Q: Who should I contact to order books?
- A: Please contact Kaplan Publishing's sales department; more information can be found on our Regional Sales Contacts page.
- Q: Do I need to open an account to order books from Kaplan Publishing?
- A: All Kaplan Publishing titles are distributed by Simon & Schuster. Simon & Schuster's standard freight, credit, payment, and returns policies apply to Kaplan Publishing titles. Simon & Schuster supports EDI ordering and is a PUBNET publisher.
For information on setting up an account, please contact Simon & Schuster customer service.
Phone: 800-223-2336
Fax: 800-943-9831
Mail:
Simon & Schuster
100 Front Street
Riverside, NJ 08075
- Q: How can I place an order or check the status of an order?
- A: All Kaplan Publishing titles are distributed by Simon & Schuster. Simon & Schuster's standard freight, credit, payment, and returns policies apply to Kaplan Publishing titles. Simon & Schuster supports EDI ordering and is a PUBNET publisher.
For information on placing an order or checking the status of an order, please contact Simon & Schuster customer service.
Phone: 800-223-2336
Fax: 800-943-9831
Mail:
Simon & Schuster
100 Front Street
Riverside, NJ 08075
By email:
U.S. accounts & International accounts: consumer.customerservice@simonandschuster.com
Authors: Please contact Kevin Cooper directly at 212-618-2414 or at kevin.cooper@kaplan.com.
For Kaplan Publishing Educational titles available from Simon & Schuster through 2006.
By phone:
800-223-2336
By fax:
800-943-9831
By mail:
Simon & Schuster
100 Front St.
Riverside, NJ 08075
By email (customer service):
consumer.customerservice@simonandschuster.com.
- Q: How can I get on the mailing list for Kaplan Publishing catalogs?
- A: Submit a written request by fax or mail:
By fax:
212-618-2499
By mail:
Kaplan Publishing
1 Liberty Plaza, 24th Floor
New York, NY 10006
By email:
kaplan.publishing@kaplan.com
Rights and Permissions
- Q: How do I request permission to reproduce content in a book published by Kaplan Publishing?
- A: For Business and Professional titles and for Educational titles after May 2006, please contact Yulia Borodyanskaya at 212-618-2463 or yuliab@kaplan.com.
For Educational titles prior to June 2006
Reprint rights: Please contact Yulia Borodyanskaya at 212-618-2463 or yuliab@kaplan.com.
Permissions: Please contact Yulia Borodyanskaya at 212-618-2463 or yuliab@kaplan.com.
- Q: How do I request permission to translate a Kaplan book?
- A: Please contact Yulia Borodyanskaya at 212-618-2463 or yuliab@kaplan.com.
- Q: May I photocopy pages in a book for classroom use?
- A: Please contact Yulia Borodyanskaya at 212-618-2463 or yuliab@kaplan.com.
- Q: How can I get permission to use a part of a book (or book cover) for a project I'm working on?
- A: Please contact Yulia Borodyanskaya at 212-618-2463 or yuliab@kaplan.com.
- Q: How may I obtain a site license for a Kaplan software program?
- A: Please email request to kaplan.publishing@kaplan.com
Kaplan and Kaptest.com
- Q: How can I find out more about Kaplan?
- A: Learn more about Kaplan Publishing or read about the history of Kaplan.
- Q: What are the divisions of Kaplan, Inc.?
- A: Review a list of our divisions online. You can find it at kaplan.com.
- Q: What is your address?
- Kaplan Publishing
1 Liberty Plaza, 24th Floor
New York, NY 10006
- Q: How can I request a donation of books for my school or organization?
- A: Kaplan Publishing works closely with a number of outstanding charitable organizations to support and promote reading and literacy, the arts, and academic excellence. Unfortunately, due to the large volume of requests we receive, we are unable to respond to individual requests for book donations.
If you still need assistance, please contact us and we will respond to your inquiry within 3-5 business days.
|
